Online check-in opens 48 hours before your stay and closes at 12pm on your day of arrival.
If you book your stay via nh-hotels.com, the NH APP or the NH Contact Centre, you will receive an email or message indicating that online check-in is available two days before you arrive at the hotel. You will be able to access the process directly from the email or message.
When can I do the Check-in online?
You can complete the online check-in process on any device. Simply visit nh-hotels.com or use the NH APP. When using the website, you’ll find online check-in under ‘reservations’ at the top of the page.
If I am getting an error when inserting my reservation number in order to complete the online check-in and cannot find my reservation, what should I do?
If your reservation number or locator does not allow you to access the reservation, please contact the hotel so that they can provide you with the correct number.
If I can't finish the online Check-in due to technical issues on the NH Websites or App, what should I do?
If you have a technical problem, we advise that you complete the check-in process at the hotel with the help of our staff members.
Can I choose my room when checking in online?
Our online check-in service allows you to choose your own room. Using this function, you can browse a floorplan of the hotel and select the room that suits you best.
You can start by selecting your own preferences: internal or external view, the ideal bed size for a good night’s sleep, and even whether you want a bath or shower. Then, using our floorplan view, you can select the specific room you would like before you even set foot in the hotel.
What are the advantages of checking in online?
If you check-in online, you’ll experience a number of advantages. For example, you can select a room that meets your exact requirements and preferences, such as whether you’d like a double bed or whether you’d rather have a shower than a bath.
Plus, online check-in is quick, easy and transparent. This means you can select your perfect room in only a few clicks and save time when you arrive.